RETURNS & EXCHANGES
Exchanges and Refunds
We do not offer refunds, but we are happy to offer exchanges under specific conditions:
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ELIGIBLE FOR EXCHANGE:
- Wrong head size
- Incorrect color
- Damaged, defective, or incorrect items received
*Other reasons will be considered at the discretion of the business.*
INELIGIBLE FOR EXCHANGE:
- If the lace has been cut
- Hair has been dyed or altered in any way
- Cap has been cut or altered in any way
- Missing original packaging or box
- The hair/wig has been worn
- Tags, combs removed or alterations to the wig cap, lace or hair
Please make sure to use our measuring guide to ensure you receive the correct size unit. Before cutting the lace, try on the unit to confirm the fit. Units can only be exchanged within 30 days if the lace is uncut.
Refunds:
Refunds are subject to approval by the business owner and may incur a restocking fee. Refunds typically take 2-5 business days to clear, though processing times may vary depending on your financial institution (up to 10 business days).
Automatic Refunds will be issued if:
✦ Your order is canceled by Exclusive Essence Hair Collection
✦ One or more items sold out after your order was processed
Return Process:
Returns will be processed once the items are received at our facility. You will receive a refund for returned items after they are reviewed by our returns team.