If there is a problem with your order that was due to our error, we will work diligently to resolve it. Please email us at exclusive.essencee@gmail.com or reach out via our Contact Page with the following information:

- Order number (XXXXXX-MY)

- Product name

- Picture of the damaged or incorrect item

Our team will review your case and assist you with a solution as quickly as possible.

Your feedback is important to us! If you have any questions or concerns, please don't hesitate to contact us.

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We thank you for choosing & trusting Exclusive Essence Hair Collection!